When a member calls this number, the bad actors will request login credentials to their online banking profile, to issue a refund. The text/email essentially thanks the member for their purchase/payment and provides a phone number to call to “If there has been a mistake”. June 2021: There have been recent instances of social engineering where it is reported that threat actors will send text messages and emails to online/mobile banking members pretending to be from a legitimate business. Scammers have become increasingly sophisticated and convincing, so remember never to share information unless you are sure of who you are sharing with. Another common method is to ask you to enter information into a fake website that looks and feels just like the real one. The message may contain a nefarious link leading to an unsecure page that could put your security and privacy at risk. It occurs when a user receives a fake message via social media channel or email from a hacker or social engineer posing as a legitimate business. Phishing is a type of “ social engineering” where a scammer (threat actor) tries to collect personal information from you.
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